Delivery and Payment Terms


Scope of Application

These terms of delivery and payment for hardware and software shall apply to the Agreement regarding the sale and / or the right of use of equipment, components and / or standard software (hereinafter referred to as “products”) between Aventra Oy (hereinafter referred to as the "supplier") and the customer in Aventra Webshop.

Aventra Oy sells products to companies and private persons in Finland and abroad.  By confirming an order customer accepts these terms and conditions, product pricing and shipping costs.

Birth of the Agreement

The order is binding, and the agreement comes to force, when the order is confirmed by using the check-out functionality in the online shop to pay for the purchase. 

Terms of Delivery

The supplier shall place the Products at the disposal of the customer at the premises named by the supplier. (Incoterms 2018, Ex Works). 

The customer is obliged to carefully inspect the delivered Products and claim compensation on possible mistakes in the delivery of the Products without delay. The delivery shall be deemed accepted if the customer has not presented the supplier with a written remark regarding the delivery of the Products within seven (7) days of the delivery date. 


Customer can make the order by creating user codes or without registering. Customers are responsible for ensuring that their passwords are kept safe and secret and shall be liable for any transactions made with their user name. If customers notice or suspect that their user name has become public or that their user name is being used in an unauthorised manner, they must immediately notify supplier.

Delivery Terms

Ordered products are dispatched normally in 3 working days from confirmed and paid order. If the products are not available, the supplier shall deliver the products within a reasonable time after they are again available.

If the supplier has outstanding receivables from the customer, the supplier has a right to refrain from delivering the products until the customer has made the payments which have fallen due. The agreed delivery time will be extended correspondingly.

Supplier is responsible for packing and shipping of the ordered products by post. Supplier reserves the right to charge customer for this service according to valid price list. Delivery times vary depending on the destination country and supplier is not responsible for possible delays after ordered products are handed over to post.

In Finland orders will be delivered as priority letter or postal package depending on the size of the shipment.

Other countries. There are several shipping options depending on the destination country. If shipment is valuable additional delivery insurance is recommended. Available is also the international postal express network service EMS, which includes from door to door service, insurance until 1680 Euros. Express Letter, which is delivered to most countries, is faster than a priority letter. More information is available from Finnish Post.

Supplier has right to refuse to deliver order to certain countries because of subject to sanctions, insecurity or other similar reasons. If so, payment will be reimbursed directly to customer’s credit card.

The customer agrees to comply with the laws and regulations laid down by the authorities of Finland and with such laws and regulations laid down by authorities of the country of origin of the products as are notified to the customer by the supplier and are applicable to the export of products and technical information from Finland. The customer also agrees not to provide any products or technical information to a third party if doing so violate the laws or regulations laid down by the authorities of Finland or such laws or regulations laid down by the authorities of the country of origin of the product as are notified to the customer by supplier.

ACS Readers

ACS readers are so called bulk pack (excluding SDK) and are delivered without instructions and driver CD. Drivers will normally upload automatically from Windows Update during installation. Drivers and instructions are available also in manufacturer’s webpage

Prices and Payment Terms

The prices of the products have been described in the Webshop and/or in order confirmation. If not otherwise agreed on in writing, supplier's price-list which is in force at the time in question is applied. In Webshop prices are with and without Finnish VAT. To the prices without VAT taxes will be added to all prices according to the regulations in force at the time in question. 

When the amount of taxes or public payments prescribed by authorities or the collection basis changes before the delivery of the Products, either due to regulation change or change in the taxation practice, the supplier has a right to change the prices of the products correspondingly. 

Purchases made in the Webshop are paid either with credit/charge card, advance payment or in online bank.

Paytrail Oyj (2122839-7) is Aventra’s payment facilitator of the Webshop in cooperation with Finnish banks and credit institutions except in advance payments. Paytrail provides payment processing, receivable invoicing, reconciliation and reporting services.

Paytrail Oyj, business ID: 2122839-7

Innova 2

Lutakonaukio 7

40100 Jyväskylä

Phone: +358 207 181830

Available are the links to the following Finnish online banks:

  • Osuuspankki
  • Paikallisosuuspankit
  • Säästöpankit
  • Aktia
  • Nooa
  • Tapiola
  • Handelsbanken
  • Ålandsbanken
  • Sampo Pankki

Payments may be made by the following credit cards: Visa, Visa Electron and Mastercard. Webshop supports Verified by Visa and MasterCard SecureCode authentication for added protection.

Customer is responsible for all the charges related to advance payment and bank transfer, that supplier receives the total amount of the order. In advance payment bank transfer instructions are available in Confirm Order page and can be also printed as invoice. Order will be shipped when supplier receives the total amount of the order.

Right to Return

Customer is entitled to a 14-day exchange and return policy. The return policy only applies to unused and resalable products in their original packaging. Purchase price will be reimpursed excluding delivery cost.

Force Majeur

The supplier is not responsible for delays or damages due to force majeure. These obstacles and their consequences are beyond the reasonable control of the supplier.

Strike, block, boycott or other industrial action are also considered force majeure even if the supplier is the target or a part of it. 

Limitation of Liability

Under no circumstances shall the supplier be liable for any consequential damage related to product delivery such as cover purchase, loss of use or use advantage, loss of income, or destroyed data or files.

Governing Law and Settlement of Disputes

The Product delivery Agreement is governed by the laws of Finland. Disputes concerning product delivery shall primarily be solved through negotiation between the supplier and the customer. If the negotiations do not lead to a result satisfactory to both contracting parties, disputes shall be settled in arbitration in Helsinki by one arbitrator in accordance with the Rules of the Arbitration Committee of the Finnish Central Chamber of Commerce.